Frequently Asked Questions
Everything you need to know about shopping with Teva Naot
What makes Teva Naot footwear unique?
Our footwear features a unique anatomical footbed made of natural materials like cork and latex. This design is engineered to support the foot, distribute weight evenly, and provide unparalleled comfort that adapts to your footprint over time.
How long does shipping take for my order?
We offer standard shipping which typically takes 3-5 business days. Express shipping options are available at checkout if you need your new shoes sooner. You will receive a tracking number via email once your order has shipped.
What is your return and exchange policy?
We want you to love your purchase. If you are not completely satisfied, you can return or exchange unworn items in their original packaging within 30 days of purchase. Please visit our Returns Portal to start the process.
How do I find the right size for me?
Teva Naot follows European sizing. We provide a comprehensive size guide on each product page to help you convert your US or UK size. If you are between sizes, we generally recommend sizing up for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are processed through a secure, encrypted payment gateway to ensure your data is protected.
How should I care for my leather and suede shoes?
To maintain the quality of your shoes, we recommend using a protective spray before the first wear. For leather, use a high-quality cream or wax; for suede, use a specialized brush to remove dirt and restore the nap.